Greenz Direct offers a limited 3 day return policy against product manufacturer defects on select parts and products such as vaporizer pen parts, batteries, chargers, and or defective cartridges. We do not offer returns or exchanges on products such as flowers, tincture or extracts of any kind. If for any reason you are dissatisfied with a product(s) processed by Greenz Direct you may discard your product or contact us directly via the contact form provided online. We will do our best to resolve the issue in a timely professional manner. Refunds, exchanges and returns are handled by a case by case evaluation process. Policies are subject to change at anytime. Please be sure to read the product discriptions before placing your order as a *20% restocking fee will apply if the item is found to be working properly and not defective. We strive to provide the best products and services for our registered members and please feel free to contact us with any questions or concerns.